We have collected the most frequently asked questions and answers about our refurbished products. If you have any further questions or comments about our products, services or the site, please let us know. Thank you for helping us!
What is a refurbished device?
These off-lease business class products come from various reliable sources. They are in a well-preserved condition and often indistinguishable from new products. The devices undergo our cleaning process and extensive quality checks. During this process, both the technical aspects and aesthetics of the product are inspected to ensure its quality and reliability before re-entering the market.
Is the operating system pre-installed?
Yes. The majority of our products are shipped with a pre-installed operating system. If you don't want the operating system to be installed please choose this option on our website.
Is the power cable, data cable and charger included with the product?
Yes, they are all included in the package.
What delivery options are available?
You can choose your preferred shipping method in the checkout process.
Standard delivery: free (3-5 days)
Express delivery: 30 € (2-3 days)
Notice: During busy times like sales or promotions, delivery might be delayed. Also, in times of local holidays or global difficulties, we might extend delivery times without much notice.
What payment methods are available?
Currently we accept these payment methods:
- By card: VISA, MASTERCARD, Google Pay, Apple Pay
- Bank transfer
- Klarna
Can I change my order after I have already placed it?
Yes. If you wish to make changes to your order, please let us know immediately. To do so, please contact support
I do not like the product / I have changed my mind. What should I do?
We offer a 30-day money-back guarantee on every product, allowing you to return the product hassle-free at any time during this period and receive a refund. Read our return policy for further information.
I received a damaged product, what should I do?
If you received your package or product faulty or damaged, please contact our customer support immediately.
How do I redeem a coupon code?
A coupon code can be entered during the payment process. After entering, the coupon code will automatically activate if it is valid.
What warranty applies to refurbished products?
All refurbished products are covered by a two-year warranty. For more information and details, please read our Complaints procedure.
